PRIVACY POLICY

PRIVACY POLICY AND PERSONAL DATA PROTECTION

This Privacy Policy governs how “Toll Assist 24” Ltd. collects, uses, stores, and protects the personal data of its clients and visitors of the website. The Policy is in compliance with EU Regulation 2016/679 (General Data Protection Regulation – GDPR) and Bulgarian legislation. Toll Assist 24

1. Data Controller

“Toll Assist 24” Ltd.
Company ID (UIC): 206398335
Address: Sofia, “Inzh. Stoimen Sarafov” Str. No. 31
Email: info@tollassist24.com Toll Assist 24

2. Categories of Personal Data

When using the website and placing orders, the company may process the following data:

  • First and last name

  • Phone number

  • Email address

  • Delivery address (if applicable)

  • Payment data (through the servicing bank – “Toll Assist 24” Ltd. does not store card numbers)

  • IP address and cookies Toll Assist 24

3. Purposes of Processing

Collected data is used for the following purposes:

  • Processing and fulfilling orders

  • Executing payments

  • Delivering toll devices

  • Communicating with the client and providing service

  • Fulfilling legal obligations and reporting to state authorities and institutions

  • Sending marketing messages (only with explicit consent given via a checkbox by the user) Toll Assist 24

4. Legal Grounds

Processing of data is carried out on the basis of:

  • Performance of the online sale agreement between the company and the client

  • Legal obligations of the company

  • Legitimate interest of the controller

  • Client’s consent (for marketing purposes) Toll Assist 24

5. Sharing Data with Third Parties

Data may be shared only with:

  • Servicing banks and payment operators

  • Courier companies if needed for delivery

  • State institutions when required by law Toll Assist 24

6. Data Storage and Protection

  • Personal data is stored on servers within the EU.

  • Technical and organizational measures are used to protect against unauthorized access, misuse, or loss.

  • Data is retained only for the period necessary for the purposes or as required by law. Toll Assist 24

7. Data Subject Rights

Every client has the right to request:

  • Access to their personal data

  • Correction or completion

  • Deletion (“the right to be forgotten”)

  • Restriction of processing

  • Data portability

  • Objection to processing

  • Filing a complaint with a supervisory authority Toll Assist 24

8. Cookies

The website uses different categories of cookies:

  • Essential cookies – necessary for normal site functioning

  • Analytical cookies – for collecting statistics and improving services

  • Functional cookies – for remembering settings and preferences

Each user may manage cookie use through their browser settings. Toll Assist 24

9. Consent and Checkboxes

When finalizing an order, the client must explicitly confirm acceptance of:

  • The General Terms and Conditions

  • This Privacy Policy

For marketing communications, a separate checkbox is provided, which is not pre-checked. Toll Assist 24

10. Supervisory Authorities

For questions or complaints related to personal data processing or user rights, you can contact the following authorities:

Commission for Personal Data Protection (CPDP)
Address: Sofia 1592, “Prof. Tsvetan Lazarov” Blvd. No. 2
Phone: +359 2 915 3580
Email: kzld@cpdp.bg
Website: www.cpdp.bg

Commission for Consumer Protection (CCP)
Address: Sofia 1000, “Slaveykov” Square No. 4A, floors 3, 4, and 6
Phone: +359 2 933 0565
Hotline: 0700 111 22
Email: info@kzp.bg
Website: www.kzp.bg Toll Assist 24

11. Changes to the Policy

“Toll Assist 24” Ltd. may update the Privacy Policy in accordance with changes in legislation or its operations. All changes will be published on the website and will take effect from the date of publication.
Last updated: 02.09.2025 Toll Assist 24

 

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